Architecture:
- Multi-Level IVR Auto Attendants
- Support for multilevel branches/departments
- Multiple extensions per user account (different purpose numbers)
PBX features:
- Auto Attendants
- Scheduled routing with time spans
- Ring Groups and Queuing
- Find me, follow me
- Conditional Call Forwarding (e.g. per CallerID) with personalized greetings per forwarding rule
- Call Transfer – blind and attended, music on hold, Call parking
- Do Not Disturb, also per Caller ID
- Calls recording
Voicemail Features:
- Individual user voicemail boxes
- Voicemail to e-mail (MP3 file)
- Voicemail notification through SMS or PUSH
- Message Waiting Indicator
- Personalized greetings per Caller ID
Shared Address Book:
- Corporate Directory
- Shared Address Book stored in the cloud
- Private lists (not visible by others)
Presence / Instant Messaging:
- Presence server
- Chat and Group Chat
- Multimedia file sharing
Other options:
- Greetings management
- DIDs, integration with API of major DID providers allowing for real time DID ordering
- 911 support
- Provisioning for SIP devices
