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communication services
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Features

Architecture:
  • Multi-Level IVR Auto Attendants
  • Support for multilevel branches/departments
  • Multiple extensions per user account (different purpose numbers)
PBX features:
  • Auto Attendants
  • Scheduled routing with time spans
  • Ring Groups and Queuing
  • Find me, follow me
  • Conditional Call Forwarding (e.g. per CallerID) with personalized greetings per forwarding rule
  • Call Transfer – blind and attended, music on hold, Call parking
  • Do Not Disturb, also per Caller ID
  • Calls recording
Voicemail Features:
  • Individual user voicemail boxes
  • Voicemail to e-mail (MP3 file)
  • Voicemail notification through SMS or PUSH
  • Message Waiting Indicator
  • Personalized greetings per Caller ID
Shared Address Book:
  • Corporate Directory
  • Shared Address Book stored in the cloud
  • Private lists (not visible by others)
Presence / Instant Messaging:
  • Presence server
  • Chat and Group Chat
  • Multimedia file sharing
Other options:
  • Greetings management
  • DIDs, integration with API of major DID providers allowing for real time DID ordering
  • 911 support
  • Provisioning for SIP devices
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